Special Needs
We are aware that some of our customers may have additional requirements and require priority treatment for a variety of reasons. They may be elderly, disabled or have a chronic illness. Some may have sight or hearing difficulties. Some may be reliant on electrical equipment at home, like kidney dialysis machines, ventilators, specially designed beds or chairlifts. If as a result of this you need us to advise you in advance of planned interruptions to your supply, you can register with us.
Our special needs register is a database containing information on all our customers who have a particular electrical dependency.
Unfortunately, we cannot guarantee an uninterrupted supply 100% of the time. If an uninterrupted supply is essential to you, you may need to make alternative arrangements in case of a power disruption. These can be made through your doctor or a social worker.
If you experience a loss of supply and you have any concerns that you or a family member may be at risk, ring your local hospital or NHS Direct.
Customers with special needs can register with us free of charge. If you would like to register, or if you wish to tell us about someone who would benefit from being on our register, you can do so by :
- writing to or calling either NEDL or YEDL using the address and phone numbers in our Contact Us section, providing your name, address, telephone number and details of your equipment (e.g. type of medical equipment, kidney dialysis routine, stairlift);
- contacting your supplier, who will pass your details on to us. Your supplier will also register you and they will be able to offer additional services through their Supplier's Priority Services Register. Their telephone number is on your latest bill; or
- click here to contact NEDL or YEDL via an email form.
If you inform NEDL/YEDL direct, we will pass your details to your supplier with your agreement.
If you need a visit from us at any time, you can request a password when you make the appointment. You can then be confident that the person entering your property is an NEDL/YEDL employee or is a contractor working on our behalf.
If you are planning a new electrical connection or a service alteration to your property and you have special needs that we need to be aware of, please inform us when you make your initial call on 08450 702 703.
Welfare organisations seeking advice and information on the services to customers covered by this code should contact our Customer Relations Manager on 0800 1697602.
Useful Contacts
Help the Aged 207 - 221 Pentonville Road
London N1 9UZ
e-mail: info@helptheaged.org.uk or visit their website at www.helptheaged.org.uk. Alternatively you may telephone Help the Aged free of charge between 9:00am and 4:00pm on 0808 8006565 or 0800 269626 (textphone for those with hearing difficulties).
NHS Direct 0845 4647
