Customer Service

Through our management of the electricity distribution network our aim is to ensure a reliable, consistent and safe supply of electricity. 

The  pages in this section describe our Codes of Practice, which have been approved by Ofgem. Copies of the Codes of Practice can also be provided in large print, Braille and audiotape.  Copies of our Codes of Practice in other languages are available below.

If you are disabled, chronically sick, of pensionable age, visually impaired, or have hearing difficulties then the details within our Special Needs section will be helpful to you.  If you would like to arrange a password to be used when we visit you, then please refer to our Contact Us section.

We are committed to providing excellent customer service.  We are aware that occasionally we may not live up to our expectations.  If this happens we want to hear from you.  Making us aware that you are unhappy with the service you receive gives us the opportunity to put matters right for you and to improve our service in the future for everyone.  Click here if you require details of our complaints procedure.