NEDL
Emergencies
To report a loss of supply, or if you are concerned about the safety of our equipment, call NEDL's 24 hour emergency number 0800 668877.
Special Needs
If you would like to contact us about our priority services please telephone us on 0800 169 7602 between 8:30am and 4:45pm, Monday to Friday.
Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 169 1136.
Alternatively, click here to contact NEDL via an email form.
Distribution Enquiries
If you require any further information about engineering details (for example, footpath and road reinstatements, cable shrouding, substation maintenance, removal of existing electricity services, earthing enquiries), call 08450 707172, between 8:30am and 4:45pm, Monday to Friday.
If your first language is not English
Customers whose first language is not English can contact us on 0845 6015628 between 8:30am and 4:45pm, Monday to Friday.
Connections
For electricity connections to new buildings, or to request an increase in electrical load, contact:
NEDL/YEDL
Connections Centre
Cargo Fleet Lane
Middlesbrough
TS3 8DG
Tel: 08450 702 703 Mon-Fri 8:30am-4:45pm
If moving house, contact your electricity Supplier.
Click here if you require information about competition in connections.
For copies of electricity Safedig Maps call 0870 1600 910 Mon-Fri 8:30am-4:45pm.
Alternatively, please fax details of your request to 0191 229 4287 or Email your request including Location plan and full site & return address to Safediggingplans@ce-electricuk.com.
If you have a complaint
We acknowledge that sometimes, despite our best efforts, things can go wrong. We want to hear about our mistakes so that we can learn from them, apologise and put things right. We will respond to all written customer complaints within ten working days of receiving the customer's letter. If you have a complaint about our service please write to:
Customer Service Manager
Northern Electric Distribution Limited
Manor House
Station Road
New Penshaw
Houghton-le-Spring
DH4 7LA
Tel: 0845 070 7172
Alternatively, click here to contact NEDL via an email form.
Useful Numbers
We want to resolve customers' complaints to their satisfaction. However, if we have not, our customers can seek independent advice, which is available from:
OFGEM
9 Millbank
London
SWIP 3GE
Tel: 020 7901 7000
Fax: 020 7901 7066
ENERGYWATCH
8th Floor
Percy House
Percy Street
Newcastle upon Tyne
NE1 4PW
If you wish to contact energywatch, please use the appropriate form on the energywatch website by clicking here. Alternatively, you can telephone energywatch on 0845 9060708.
energywatch also offers the RNID Typetalk (http://www.typetalk.org) service for people who are deaf or have speech and hearing impairment: 18001 08459 06 07 08
